Mislim, da lahko zahtevate več kot samo 35 dolarjev ali pa drug podoben izdelek za podobno ceno, kot je bila v osnovi ta ura. Meni so v podobnem primeru, ko izdelka prav tako ni bilo več v ponudbi, sicer po večmesečnem pregovarjanju, poslali nekaj drugega.

lepo bi vas prosil za mnenje okoli Gearbest garancije. Na Gerabestu sem kupil uro HUAMI amazfit, ki je po 3 mesecih nehala delovati in je bila v garanciji. Uro sem polslal na Kitajsko po njihovih navodilih, sedaj pa sem dobil odgovor:

After confirming with our related colleague , we were told that your item cannot be repaired.
And we are sorry that the device can not be repaired and the refurbished item is out of stock now .
Hope you can understand.

Please review our possible solutions below:
1) Partial refund to your Gearbest Wallet as store credit.
We can offer a partial refund 35 USD to your Wallet and reward you with extra points (You will receive 1 points for every 1 USD. e.g. 1 USD=1 points, 3 USD=3 points etc.). This amount can be used for your future orders.
2) Partial refund to your original payment account.
We can refund you 35 USD to your original payment account.

We would like to resend one with your repayment of 90 USD , but unfortunately it is out of stock now. In this case, we are unable to reship for you.

Lahko karkoli zahtevam od njih? Ali je to?

Najlepša hvala za odgovor!
LP
Boštjan